Privacy Policy KLWINMY — Our Commitment to Your Data

Klwinmy is an online betting platform operating for users in Malaysia. As a responsible platform operator, we understand how important it is personal data privacy and security to each of our members. This KLWINMY Privacy Policy details what information we collect, how we use it, who we share it with, and what rights you hold as the owner of that data.

This policy applies to all your interactions with klwinmy — whether through the klwinmy.net website, mobile app, customer support live chat, email, or any other communication channel we provide. This includes all betting activities such as Malaysia Super League football, EPL, badminton, MPL Malaysia esports, Blackjack, Baccarat, Roulette, and online slots.

We encourage you to read this Privacy Policy in full before registering or using the klwinmy platform. If you disagree with any part of this policy, please refrain from using our services. Should you have any questions, the klwinmy support team is available via live chat or email 24 hours a day.

Klwinmy only collects the personal data necessary to provide a safe, compliant, and high-quality service to our members in Malaysia. We do not collect excessive or irrelevant data. The categories of data we collect are as follows:

Account Registration Data:

• Full name as shown on your Malaysian identity card (MyKad)
• Malaysian identity card (IC) number or passport number for foreign nationals
• Date of birth (to verify you are 21 years of age or older)
• A valid, active email address
• An active Malaysian phone number
• Account password (stored in encrypted hash form)

Financial & Transaction Data:

• Malaysian bank account details (account number, bank name)
• Deposit records via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX
• Withdrawal records and complete transaction history
• Bonus and promotion records received

Platform Activity Data:

• Betting and gaming history
• Account settings and user preferences
• Communication logs with the klwinmy customer support team
• Feedback and complaints submitted

Technical Data (Automatically Collected):

• IP address and geographic location (state within Malaysia)
• Device type, operating system, and web browser version
• Cookie and similar tracking technology data
• Access logs, session times, and pages visited

Every piece of personal data klwinmy collects is used for specific, legitimate, and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent. The following are the primary purposes for which klwinmy uses personal data:

1. Account Management & Identity Verification: To create and manage your klwinmy account, verify your identity through the KYC process, and confirm that you meet the minimum age requirement (21 years old) before you are permitted to use the platform.
2. Financial Transaction Processing: To process deposits via Touch 'n Go, DuitNow, GrabPay, FPX, and others, and to securely and accurately process withdrawals to your Malaysian bank account.
3. Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multiple account ownership, and any misuse of the klwinmy platform. Technical data such as IP addresses and device information is used exclusively for this purpose.
4. Customer Support: To enable klwinmy's 24/7 support team to efficiently assist you with any technical issues, transaction enquiries, or complaints.
5. Service Communications: To send important notifications related to your account, such as deposit confirmations, processed withdrawals, password changes, and material policy updates.
6. Marketing & Promotions (With Consent): To send you information about klwinmy promotions, bonuses, and exclusive offers. You may opt out of marketing communications at any time via your account settings or by contacting customer support.
7. Platform Improvements: To analyse aggregated usage patterns and user behaviour in order to improve the performance, usability, and content of the KLWINMY platform.
8. Legal Compliance: To meet our legal and regulatory obligations applicable in Malaysia, including reporting suspicious transactions to the relevant authorities when required to do so.

KLWINMY does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is a core commitment we make to all our members in Malaysia. However, there are limited circumstances where KLWINMY may need to share your information with certain parties:

• Technical Service Providers: Hosting companies, cloud service providers, and licensed payment processors that assist us in operating the klwinmy platform. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
• Payment Processors: Payment gateways that process your transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX. These processors have their own privacy policies and comply with PCI-DSS standards.
• Regulatory Authority: Information required under Malaysian law, including to the financial intelligence unit (BNM/FIED) in cases involving suspected money laundering.
• Legal Process: Should klwinmy receive a valid court order or investigation warrant from Malaysian authorities, we are obligated to comply.

KLWINMY continuously invests in cutting-edge cybersecurity infrastructure to ensure the personal data and financial information of our members in Malaysia remain fully protected. The key security measures we have in place include:

• 256-bit SSL/TLS Encryption: All communications between your web browser and klwinmy servers are encrypted using 256-bit SSL/TLS protocol — the same level of encryption used by Malaysia's leading banking institutions such as Maybank and CIMB.
• Secure Password Storage: Your password is never stored in plain text. We use the bcrypt hashing algorithm with a unique salt for every password.
• Two-Factor Authentication (2FA): klwinmy offers 2FA via SMS or an authenticator app for an additional layer of security when logging into your account.
• 24/7 Monitoring: The klwinmy IT security team continuously monitors the platform to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Only klwinmy staff with a legitimate business need are permitted to access member personal data. All access is logged and regularly audited.
• Regular Security Testing: The klwinmy platform undergoes penetration testing and security audits by independent third-party firms at least twice a year.

While klwinmy takes all reasonable precautions, no technology system can be guaranteed 100% secure against all cyber threats. In the event of a data breach affecting your personal data, klwinmy will notify you within 72 hours after becoming aware of it, in line with industry best practices.

Klwinmy uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a better experience to members in Malaysia. Cookies are small text files stored on your device when you visit klwinmy.net.

Types of cookies used by klwinmy:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the klwinmy platform — most visited pages, error messages, and page load times. This data is used in aggregated form for platform improvements.
• Functional Cookies: Allows the platform to remember your preferences — such as language, display settings, and other personal configurations — to deliver a more personalised experience.
• Analytics Cookies: klwinmy uses web analytics tools to understand overall platform usage patterns. This information is used for service improvements and is not linked to your individual identity.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the klwinmy platform. For more information on managing cookies in popular browsers, visit your web browser's help documentation.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by klwinmy. klwinmy is committed to respecting and facilitating the exercise of these rights:

Klwinmy retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. The following are our data retention guidelines:

Once the stipulated retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

The klwinmy platform may contain information or references to third-party services integrated to enhance the user experience, such as payment processors (Touch 'n Go, DuitNow, GrabPay) and gaming service providers. It is important for you to understand that:

• Klwinmy is not responsible for the privacy practices of third parties that provide services integrated with our platform.
• Each third-party provider has its own privacy policy governing how they collect and use your data.
• Klwinmy conducts due diligence on all third-party partners to ensure they meet data protection standards that are comparable to or exceed our own.
• Any agreements you enter into directly with third parties fall outside the scope of klwinmy's responsibility.

If you have any questions, concerns, or complaints regarding how klwinmy handles your personal data, or if you wish to exercise your rights under the PDPA, please contact the klwinmy Data Protection Officer (DPO) through the following channels:

• DPO Email: privacy@klwinmy.net
• General Support Email: support@klwinmy.net
• Live Chat: Available 24/7 at klwinmy.net
• Response Time: Within 3 business days for all privacy-related enquiries

If you are not satisfied with klwinmy's response to your privacy complaint, you have the right to submit a complaint to Department of Personal Data Protection Malaysia under the Ministry of Digital. Further information is available on the official Malaysian government website.